Yankee Candle Reviews

Based on 3 customer reviews from our shopper community, Yankee Candle's overall rating is 4.67 out of 5 stars and 100% of reviewers recommend this brand, which indicates that most consumers are generally satisfied with their purchases.

4.7

3 Reviews

Overall Rating

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Good Value

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Price & Quality

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Customer Service

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All Reviews (3)
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bigswan566
September 03, 2020
"Yankee Candles are my favourite"
Yankee Candles are my favourite! Their scent fills the room up so beautifully and is not too over bearing. I once had an issue when a candle burnt out too quickly, so I contacted customer services to tell them, and they were so kind and replaced it for me. Their response times are very fast and they gave really good advice to prevent that from happening again. I also visited their store at the London O2 shops and they have a great display of candles with such a wide variety. Their customer service in the shop was really good and the person serving was very friendly.
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Louella.Andrews
February 10, 2020
"GREAT CUSTOMER SERVICE"
I emailed Yankee on January 16,2020 regarding an issue with a cancelled order. Deborah S. From Fundraising, reponded within 2.5 hours. I emailed Deborah today and she called me within 15 minutes. Incredible service AND Deborah was professional, kind & understanding. THANK YOU Debbie for handling my situation so well.
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MaryRose
December 12, 2019
"Products and pricing great, arrived in time; order status on web doesn't reflect reality"
UPDATE: My order arrived on December 14 via FedEx, exactly correct and complete, safe and sound and securely packed. Oddly, the order status on the YC web site still says "in warehouse", and--as far as I can tell--my credit card has not yet been charged. I have not yet received a communication from YC beyond the initial order acknowledgement on December 4.

ORIGINAL: On December 4, I ordered 3 Woodwick candles. Their web site promptly said that the candles were "in warehouse", so I expected them to ship the next day.
No such luck. Today, December 12, my order is still "in warehouse". When I try to call, I am told that the wait time may be more than an hour. (That is unacceptable.) On December 10 I submitted this issue on their web site. I received an immediate acknowledgement of my submission, but nothing since.
Questions & Answers
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When i burn the jar candles they get about half way down the jar then continue to drown themselves out making them useless. why?

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These advent candles are cracking and have caused a fire . is there a problem with them

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What made you choose yankeecandle over similar businesses?

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heavyfrog629
January 31, 2020

“The option of personalizing. Unfortunately, they don't have an advanced enough website or customer service group to be able to honor promotional deals and deal with issues.”

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How easy is it to get a hold of customer service at yankeecandle?

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BobbySims
February 06, 2020

“I think they have now put their system on a cut off time. On hold and at the 1 hour mark the call disconnects. It's happened 4 times in a row. I also backed it up with an email, still no reply.”

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I have been trying to check on my order that i placed online december 3rd. i am very unhappy that i have not been able to contact you via phone

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lazybear815
January 07, 2020

“Hi I don't know which number you are trying to reach them. This one is the one I called 877-803-6890 twice today and both case someone at least answer. They don't fix the situation but did answer. Also have with you order number, your personal information like address, name, phone. Good luck”

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